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Frequently Asked Questions
How can I schedule a service?
You can schedule a service by contacting us through our website, calling our customer service number, or emailing us. We recommend providing details about your needs and preferred timing so we can accommodate your request as efficiently as possible.
What areas do you serve?
We serve Twin Cities and metro areas. If you’re unsure whether we cover your area, please reach out to us, and we’ll be happy to check for you.
What should I do to prepare for a cleaning service?
Please remove any personal or valuable items from the areas to be cleaned. For deep cleaning or move-in/move-out services, it’s helpful to have the space cleared of furniture if possible, though we can also assist with this.
How long will a painting job take?
The duration of a cleaning service depends on the size of the apartment and the level of cleaning required. Typically, standard cleaning services take between 1 to 5 hours. For more detailed services, such as deep cleaning or move-out cleaning, it may take longer.
What types of cleaning products do you use?
We use high-quality, eco-friendly cleaning products that are safe for the environment. If you have specific preferences or allergies, please let us know in advance.
Are your services guaranteed?
Yes, we stand by the quality of our work. If you are not satisfied with the service, please contact us within 24 hours, and we will address any concerns to ensure your complete satisfaction.
How can I provide feedback on your services?
We welcome and encourage feedback! You can provide feedback by contacting us directly via phone, email, or through our website’s feedback form. Your input helps us improve our services.
What payment methods do you accept?
We accept various payment methods, including credit/debit cards, checks, and electronic transfers. Payment details will be confirmed at the time of scheduling.
Do you offer any discounts or promotions?
Yes, we occasionally offer promotions and discounts. Be sure to check our website or contact us for any current offers.
How can I cancel or reschedule a service?
To cancel or reschedule a service, please get in touch with us at least 24 hours in advance. This will allow us to adjust our schedule accordingly.
